Privacy Policy

1. Introduction

This Privacy Policy explains how Slash Tech Australia Pty Ltd ("Slash Tech", "we", "us", or "our") collects, uses, discloses, and protects personal information in connection with our hardware, software, automation, and consulting services, and through our website at slashtech.com.au.

We are committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope. This policy applies to personal information collected through our website, client engagements, platforms and dashboards, IoT and telemetry systems we design or deploy, and communications with us.

2. Who We Are

Slash Tech Australia Pty Ltd (ABN 27 868 796 4889) is an Australian-based applied R&D and technology services company, building hardware, software, and automation systems for industrial, environmental, government, and IoT clients. We are headquartered in Brisbane, Queensland.

3. Information We Collect

Client details, website visitors, platform usage, and field deployments.

From clients and prospective clients

• Contact details of representatives (name, email address, phone number)
• Business information (company name, ABN, address)
• Account credentials and service configuration preferences
• Contract and correspondence records

From website visitors

• Browser type and version, operating system, IP address
• Pages visited, navigation patterns, time and date of visits
• Referring website or source
• Device type

From platform and dashboard users

• Usernames and email addresses
• User preferences and settings
• Access logs and activity records
• IP addresses

From IoT and field deployments (where applicable)

Operational and environmental data collected through systems we design and deploy (e.g. sensor readings, device status, telemetry) is generally not personal information. Where such data is or becomes identifiable to an individual, this policy applies to that data.

4. How We Collect Information

Direct contact, automated tools, platforms, and authorised providers.

• Directly from you when you contact us, submit an enquiry, sign up for resources, or engage our services
• Automatically through cookies and analytics tools when you visit our website
• Through our platforms when clients or their users interact with systems we operate
• From third-party service providers where you have authorised this

5. Why We Collect It

Primary and secondary purposes.

Primary purposes

• Providing, managing, and improving our services
• Responding to enquiries and communications
• Establishing and maintaining client accounts
• Billing and account administration
• Authenticating users and managing access

Secondary purposes

• Sending service updates, field notes, or marketing communications (where you have consented or it is otherwise permitted under the Spam Act 2003)
• Analysing website usage to improve our site
• Meeting legal and regulatory obligations
• Maintaining security and detecting fraud

We will not use your personal information for a purpose other than those described here without your consent, unless required or permitted by law.

6. Disclosure of Personal Information

Service providers, clients, legal requirements, and business transfers.

We do not sell personal information. We may share it with:

Service providers

Third parties who support our operations, such as cloud infrastructure providers, analytics tools, email platforms, and payment processors. These parties are required to handle information in accordance with applicable privacy laws and our confidentiality obligations.

Clients

Where we operate systems on behalf of clients, we may share relevant user or operational data with that client as directed.

Legal requirements

Where required or authorised by law, including to respond to lawful requests from government or regulatory bodies, or to protect the safety, rights, or property of Slash Tech or others.

Business transfers

In the context of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

7. Overseas Disclosure

Data location and accountability for overseas recipients.

We primarily store and process data in Australia. Some third-party service providers we use (such as cloud infrastructure or analytics providers) may process data outside Australia.

Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that recipient handles your information consistently with the APPs. Under APP 8, we remain accountable for the handling of your personal information by overseas recipients, even where contractual protections are in place.

8. Direct Marketing

When we send it and how to opt out.

We may send you marketing communications about our services, insights, or events where you have consented, or where the Spam Act 2003 and APP 7 otherwise permit.

Every marketing communication includes a clear and functional way to unsubscribe. You can also opt out at any time by contacting us at privacy@slashtech.com.au.

9. Cookies and Tracking

What we use and how to manage it.

Our website uses cookies and similar technologies to support site functionality, analyse usage, and remember preferences.

Types we use

• Essential cookies — required for the site to function
• Analytics cookies — help us understand how visitors use the site (e.g. page views, session duration)
• Preference cookies — remember your settings

We do not currently use advertising or third-party tracking cookies. If this changes, we will update this policy and, where required, seek your consent.

Managing cookies

You can manage or disable cookies through your browser settings. Disabling essential cookies may affect site functionality.

10. Security

How we protect your information and our breach obligations.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These measures include:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security reviews
• Secure development practices
• Incident response procedures

Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme in Part IIIC of the Privacy Act 1988, including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) within 30 days of becoming aware of the eligible breach.

11. Retention and Disposal

How long we keep it and how we destroy it.

We retain personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. When no longer needed, personal information is securely deleted, destroyed, or de-identified.

Specific retention periods vary depending on data type, sensitivity, client requirements, and applicable legal or regulatory obligations.

12. Your Rights

Access, correction, and complaints under the Privacy Act.

Under the Privacy Act 1988, you have the right to:

• Access personal information we hold about you
• Correct information that is inaccurate, incomplete, or out of date
• Make a complaint if you believe we have mishandled your personal information
• Opt out of direct marketing communications at any time

Exercising your rights

To exercise any of these rights, contact our Privacy Officer at privacy@slashtech.com.au. We will respond within a reasonable timeframe and in accordance with our obligations under the APPs.

Complaints

If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

13. Children

Not directed to individuals under 18.

Our services and website are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will delete the information promptly.

14. Changes to This Policy

How we will notify you of updates.

We may update this policy from time to time. The current version is always available at slashtech.com.au/privacy. We will notify clients of material changes via email or through our platform. The "Last Updated" date at the top of this page reflects when the policy was last revised.

15. Contact Us

Reach our Privacy Officer.

Privacy Officer: Slash Tech Australia Pty Ltd

Email: privacy@slashtech.com.au

Address: Unit 12/783 Kingsford Smith Dr, Eagle Farm QLD 4009, Brisbane QLD Australia

Phone: 07 3111 5053